Balancing You and The Customer

It was Norman Vincent Peale who coined the phrase 'the power of positive thinking'. Controversial as his book was, he managed to stay on the best seller book list for over 180 weeks. In the article Keeping a Positive Attitude you can read how a positive attitude not only make you feel better, it strengthens relationships and makes it easier to manage everything from a bad day at work to a major life change.

Who doesn't need tips on how to deal with angry customers, co-workers or family members? How you respond can make a big difference to how you and the other person feel. You can't change their response but you can work on yours. In the article Handling an Upset or Angry Customer read about what just might work to calm the waters.

Stop trying to be perfect! It's OK to leave chores undone for a day or a weekend if it means making time for you and do things you love. Easier said than done you say. Sometimes we take life and work so seriously, we want to control everything to feel secure but is this a myth? Remember, Making Time for Yourself is important because it is likely to give you the energy to tackle everything else that is going on in your life.

Making a smooth transition from work to home can really help with stress, particularly if you have just dealt with a difficult customer. Think about your commute and what you can do to unwind on the way home. It's important for your well-being to leave work behind so you can be present to the relationships in your life you care about. In the article Ending your Call Centre Day tips on transition are gives to help you unwind.

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